Passports are valid until 31 December 2021, unless specified
otherwise. Passports not used within this time will be forfeited
with no entitlement to refund or exchange.
Passports are redeemable only via the Epicurean Club, either
online or through our customer support team. No change is given on
any passport voucher if the redemption value is less than the
passport value but any remaining balance may be used against
Passports only include a contribution to food and drink if
explicitly stated. Any food and drink spend in addition to the set
allocation must be paid for by the guest at the time of
Passports can only be used against stays at Epicurean
Collection inns, not for food or drink.
Bookings for redemption of Passports must be made in advance;
Passports must be mentioned at the time of booking.
To redeem a Passport, please book at www.epicurean.club (including
your 16 digit Passport code in the voucher box), call us on 020
8161 0100 or, as otherwise specified at the time of purchase.
Reservations are subject to availability, at our discretion.
Purchase of a passport is not a guarantee of a reservation.
Passports are not transferable, refundable in cash or
replaceable if lost, destroyed or stolen.
Passports can be used for a multiple transactions; any
remaining amount is not exchangeable for cash but can be used for
Risk will pass to the customer upon delivery and title will
pass upon receipt of payment in full. Where Passports are
dispatched by email, risk will pass to the customer when the email
is sent and title will pass upon receipt of payment in full.
E-Voucher Passports will be attached to an email as a PDF and
sent to you on purchase confirmation. Please take care to ensure
email address is entered correctly at time of purchase.
Please be aware that it is a system generated email and
therefore may go to the email recipient's junk or spam email
folder. The Epicurean Club Limited accepts no liability should any
e-voucher not be received.
The term 'Passport' as used in these terms and conditions
refers only to passports purchased directly from
Should you be unhappy with your Passport, please return them to
us within 14 days of receipt and we will provide a full refund
provided the Passport if it has not been used (in whole or in
part). After those 14 days, refunds will not be provided.
To request a refund, please call 020 8161 0100 to report the
problem and then post the Passport to The Epicurean Club, Studios
C&D, 209 St John's Hill, London SW11 1TH. The refund would be
made to the card used for payment and for the full amount stated,
including the postage and packaging.
Guest cancellations of passport bookings are subject to the
cancellation policy of the pubs and inns within the Epicurean
Collection; guests may be charged a cancellation fee. Where a
Passport has not been used due to the cancellation of a booking,
the passport shall remain valid until used or expired in accordance
with these terms.
Passports cancelled by customers within 72 hours of arrival,
appointment or reservation shall be forfeited with no right to
refund or exchange.
The Epicurean Club Limited shall not be held liable for any
travel or accommodation costs in relation to a cancellation.
The Epicurean Club Limited reserves the right to amend these
terms and conditions without prior notice.