Epicurean voucher redemptions

Epicurean voucher redemptions

 

Request voucher redemption payment

Vouchers cannot be redeemed prior to the day of guest arrival. If the guest is yet to arrive or stay, please come back to submit this request once the guest has arrived.

To request a redemption, click the button below and submit the form

 

Check a voucher is valid

If a customer is using an Epicurean Voucher, it is important you check the voucher is valid and all the voucher details are correct before accepting it in lieu if payment:

* Expiry date * Valid venue * Value *

To check this click the button below

NOTE PIN CODE IS: 1021

DO NOT CLICK REDEEM A VOUCHER IN THIS PORTAL - PLEASE USE THE FORM ABOVE
 

Information

Payment

Vouchers cannot be redeemed prior to the day of guest arrival. This is to avoid instances where a guest cancellation could have been made after payment for the redemption request has been issued. This way payment will be made after guest checkout, or within cancellation policy, as funds need to be held by the Epicurean Club bank account for the guest's money to be insured.

When you have submitted a voucher redemption request, we will process a self-build statement on your behalf and issue this to our accounts for payment direct into your *bank account. The email provided on the redemption request will receive a copy of the invoice for your records.

*If we do not currently hold your bank details and VAT number to make the payment, our team will contact you.

Commission:

Voucher redemption for room bookings that are make through the Epicurean Club website using our live availability connection; commissions due are collected by (Staylists) Direct Debit and therefore payment of voucher redemption is passed forward in full.

For all other bookings NOT made through the Epicurean Club website using our live availability including room bookings or F&B only bookings; commissions due are collected by deduction of payment on voucher redemptions accordingly.

Epicurean Club commission is 10% plus VAT of the gross booking value inclusive - in some instances we will only charge commission for the value of the voucher and not the total booking value.

Need more help or instructions?

Not sure what our voucher looks like? Need help with how to check a voucher is valid? Then click the button below to find out more information on Epicurean Vouchers.

You can always contact us by calling 020 8161 0100 or emailing enquiries@epicurean.club and one of our team would be delighted to assist.