We are The Epicurean Club. Please click here for our contact details, our company information and details of our data protection registration.
We are committed to protecting and respecting your privacy.
About this policy
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
This policy is split into the following sections:
1. Your data - what data we collect from you, with an explanation of how, why and with whom we may share it (we do not share any personally identifiable data with third parties without your specific consent)
5. Who we are
We are not responsible for the websites of each of the inns and pubs within The Epicurean Collection or those of any of our brand partners; please refer to the individual websites for their privacy policies.
By visiting www.epicurean.club, using our site, becoming a member of The Epicurean Club or making an enquiry or booking through our site, you are accepting and consenting to the practices described in this policy.
We collect data that enables us to provide benefits and services to our members, to better understand our membership to improve these benefits and services.
We do not share any personally identifiable data with third parties without your specific consent.
We may, however, aggregate our members' data and provide this analysis to our group companies and our partners. For example, we may look at how many members we have in different age brackets, their rough geographic spread, frequency of visits to our inns and pubs and rough spending habits.
We only collect and process data where we either have your consent, where it is necessary for the performance of a contract between us (e.g. fulfilment of your membership or completion of an Experience booked with us), where we need to process your data for compliance with a legal obligation, where the processing is necessary to protect the interest(s) of individuals or where we have a legitimate interest in processing the data where to do so is both necessary for us and to would not impact upon your interests or fundamental rights.
Date of birth
Mobile telephone number
Benefit redemption and spending history across The Epicurean Collection
Device ID (MAC address, IP address)
Email and website analytics
The length of time that we hold your data will depend on the type of data. We will not hold your personally identifiable data longer than is necessary and we will delete your data on request. The only exception to this is in accordance with our legal obligations and responsibilities.
Your personal data will be held and used by us (as set out above) for so long as you are a member of The Epicurean Club. If you terminate your membership entirely and cease to be a Friend of The Epicurean Club:
You may request the deletion of your data immediately on termination should you wish - please contact us at email@example.com or by writing to us at the address below at the time to request this. We will only be able to do this once all outstanding payments have been made and to the extent that we are not required to retain any details by law or in relation to any disputes.
We will retain certain of your data as part of aggregated data sets or forming part of analysis of our membership after you cease to be a member of The Epicurean Club. You will not be personally identifiable from this data.
We do not ordinarily transfer your data outside of the EEA.
The only exception to this is that our servers, or those of our website or mobile application hosts and developers, or those of those with whom we share your data, may be located outside of the EEA.
Where any such arrangements are in place, we have in place with our server, website, mobile application or third parties binding agreements in place requiring them to comply with the requirements of the GDPR and, in particular, maintain your data securely and comply with any requests that you may make in respect of it.
a) Amending your consents
When you joined The Epicurean Club, or when you participate in any promotions, prize draws or update your interests, you were, or will be, asked to give your consent regarding communications from us, inns within The Epicurean Collection, data sharing with third parties and how your data is processed.
You may change these consents at any time (whether to grant or revoke consents) through your membership account settings or by contacting us at firstname.lastname@example.org or writing to us at the address below.
b) Requesting access to, correction or deletion of your data
You may request a copy of the personal information we hold about you and to have any inaccuracies corrected or have the records deleted at any time by contacting us at email@example.com or writing to us at the address below.
We only charge for any such requests if we reasonably believe a request to be manifestly unfounded or excessive, including if it is repetitive or requests are made for further copies of the same information. Any fee will be based on the administrative cost of providing the information. Please send requests to firstname.lastname@example.org.
c) Requesting transfer of your data to another person
We understand that, despite our best efforts, sometimes our initial efforts may not be entirely satisfactory. If this happens, we would hope that this is merely a technical issue or an administrative oversight (we are only human). If this is the case, we want to correct this and ensure that you are entirely satisfied.
Please therefore let us know as soon as possible using the contact details below and we will use our best efforts to remedy any issues as soon as possible.
If you do not feel that we have been able to rectify any problems to your reasonable satisfaction following an initial conversation with us, please let us know and we will elevate any problems to our senior management team.
If you still remain unsatisfied with how we have handled this, you have the right to complain to the Information Commissioner's Office. Please see www.ico.org.uk for further details.
Epicurean Club Limited, a company registered in England with company number 09764412. Our registered office is at Studios C & D, 209 St John's Hill, London SW11 1TH
You can contact us:
For the purpose of the Data Protection Act 1998 and the General Data Protection Regulation, the data controller is Epicurean Club Limited.
Epicurean Club Limited is registered as a data controller with the Information Commissioner's Office with registration number ZA233889. Details of our notification to the data protection regulator may be found in the Information Commissioner's Office Public Register of Data Controllers at www.ico.gov.uk.
Other important terms
Please also review the following, which set out more information about how we deal with and use your personal information and include important terms which may apply to you: