Passports Terms and Conditions

Epicurean Passport Terms and Conditions

  • Passport vouchers are valid for stays before 1 January 2022 , unless specified otherwise. Passport vouchers not used within this time will be forfeited with no entitlement to refund or exchange.
  • Passport vouchers have no cash value and no change is given on any Passport voucher if the redemption value is less than the Passport voucher value.
  • Bookings for redemption of Passport vouchers must be made in advance directly with the Epicurean Club; Passport vouchers must be mentioned at the time of booking.
  • To redeem a Passport voucher, please enter the 16 digit Passport voucher code when booking on our website, or call us on 020 8161 0100.
  • Reservations are subject to availability at the inns and pubs across the Collection. Purchase of a Passport voucher is not a guarantee of a reservation.
  • Passport vouchers can be used as full or part payment on stays within the sites of The Epicurean Collection.
  • Passport vouchers are not transferable, refundable in cash or replaceable if lost, destroyed or stolen.
  • Passport vouchers can be used for a single or multiple transactions up to an aggregate booking value equal to the value of the Passport voucher; any remaining amount can be used against a subsequent booking. If any Passport voucher amount remains after 31 December 2021, any such amount is not exchangeable for cash or another voucher and will be automatically forfeited.
  • Risk will pass to the customer upon delivery and title will pass upon receipt of payment in full. Where Passport vouchers are dispatched by email, risk will pass to the customer when the email is sent and title will pass upon receipt of payment in full.
  • Postage of Passport vouchers is to UK addresses only.
  • E-Vouchers will be attached to an email as a PDF and sent to you on purchase confirmation. Please take care to ensure email address is entered correctly at time of purchase.
  • Please be aware that it is a system generated email and therefore may go to the email recipient's junk or spam email folder. The Epicurean Club Limited accepts no liability should any e-voucher not be received.
  • The term 'Passport voucher' as used in these terms and conditions refers only to Passport vouchers purchased directly from www.epicurean.club, but does not include general gift vouchers.
  • Should you be unhappy with your Passport vouchers, please return them to us within 14 days of receipt and we will provide a full refund provided the Passport voucher has not been used (in whole or in part). After those 14 days, refunds will not be provided.
  • To request a refund, please call 020 8161 0100 to report the problem and then post the voucher to The Epicurean Club, 81 Mallinson Road, London, SW11 1BW. The refund would be made to the card used for payment and for the full amount stated, including the postage and packaging.
  • Guest cancellations of Passport voucher bookings are subject to the cancellation policy of the pubs and inns within The Epicurean Collection; guests may be charged a cancellation fee. Where a Passport voucher has not been used due to the cancellation of a booking, the voucher shall remain valid until used or expired in accordance with these terms.
  • Passport vouchers cancelled by customers within 72 hours of arrival, appointment or reservation shall be forfeited with no right to refund or exchange.
  • The Epicurean Club Limited shall not be held liable for any travel or accommodation costs in relation to a cancellation.
  • The Epicurean Club Limited reserves the right to amend these terms and conditions without prior notice.
  • Added value from partner brands (for example complimentary Musto jackets and use of a Volvo) are subject to availability and change without prior notice.