Passport vouchers bought before 31 December 2020 are valid for
stays before 1 January 2022, unless specified otherwise. Passport
vouchers bought after 31 December 2020 are valid for 12 months.
Passport vouchers not used within this time will be forfeited with
no entitlement to refund or exchange.
Passport vouchers have no cash value and no change is given on
any Passport voucher if the redemption value is less than the
Passport voucher value.
Bookings for redemption of Passport vouchers must be made in
advance directly with the Epicurean Club; Passport vouchers must be
mentioned at the time of booking.
To redeem a Passport voucher, please enter the 16 digit
Passport voucher code when booking on our website, or call us on
020 8161 0100.
Reservations are subject to availability at the inns and pubs
across the Collection. Purchase of a Passport voucher is not a
guarantee of a reservation.
Passport vouchers can be used as full or part payment on stays
within the sites of The Epicurean Collection.
Passport vouchers are not transferable, refundable in cash or
replaceable if lost, destroyed or stolen.
Passport vouchers can be used for a single or multiple
transactions up to an aggregate booking value equal to the value of
the Passport voucher; any remaining amount can be used against a
subsequent booking. If any Passport voucher amount remains after 31
December 2021, any such amount is not exchangeable for cash or
another voucher and will be automatically forfeited.
Risk will pass to the customer upon delivery and title will
pass upon receipt of payment in full. Where Passport vouchers are
dispatched by email, risk will pass to the customer when the email
is sent and title will pass upon receipt of payment in full.
Postage of Passport vouchers is to UK addresses only.
E-Vouchers will be attached to an email as a PDF and sent to
you on purchase confirmation. Please take care to ensure email
address is entered correctly at time of purchase.
Please be aware that it is a system generated email and
therefore may go to the email recipient's junk or spam email
folder. The Epicurean Club Limited accepts no liability should any
e-voucher not be received.
The term 'Passport voucher' as used in these terms and
conditions refers only to Passport vouchers purchased directly from
www.epicurean.club, but does not include general gift
vouchers.
Should you be unhappy with your Passport vouchers, please
return them to us within 14 days of receipt and we will provide a
full refund provided the Passport voucher has not been used (in
whole or in part). After those 14 days, refunds will not be
provided.
To request a refund, please call 020 8161 0100 to report the
problem and then post the voucher to The Epicurean Club, C/O
Addleshaw Goddard Corporate Services, One St Peter's Square,
Manchester, United Kingdom, M2 3DE. The refund would be made to the
card used for payment and for the full amount stated, including the
postage and packaging.
Guest cancellations of Passport voucher bookings are subject to
the cancellation policy of the pubs and inns within The Epicurean
Collection; guests may be charged a cancellation fee. Where a
Passport voucher has not been used due to the cancellation of a
booking, the voucher shall remain valid until used or expired in
accordance with these terms.
Passport vouchers cancelled by customers within 72 hours of
arrival, appointment or reservation shall be forfeited with no
right to refund or exchange.
The Epicurean Club Limited shall not be held liable for any
travel or accommodation costs in relation to a cancellation.
The Epicurean Club Limited reserves the right to amend these
terms and conditions without prior notice.
Added value from partner brands (for example complimentary
Musto jackets and use of a Volvo) are subject to availability and
change without prior notice.