Cleaning products, hygiene and disposables

We have introduced Sybron as our trusted supplier of cleaning chemicals, hygiene, and disposable products. As a member of the Epicurean Market Place, you will have access to market leading prices to reduce your current costs, along with Sybron's full support to train your team and respond to your needs. As part of Sybron's enhanced service commitment to our Epicurean Market Place members, all accounts will be upgraded to a Gold Standard account management programme.

As an independent family run business with a conscience, Sybron are committed to providing eco-friendly products and solutions throughout their portfolio. They have teamed up with InnuScience to promote an ecological approach to cleaning chemicals and products, while improving cost efficiencies without compromising the efficiency of its products.

Check savings and get started

Check what you can save now by requesting your bespoke savings report. We are confident that we have negotiated market leading prices to reduce your cost (whilst going green).

Exclusive gold standard service

We understand that it is not all about individual product margin.

Sybron will work with you to define the solution that is right for you and provide customer service designed to make your lives easier.

As a member of the Epicurean Market Place, you will have access to market leading prices, and Sybron's full support to train your team and respond to your needs.

Through our partnership with Sybron, you will have access to all the following service benefits:

Upgraded service and support

Upgraded 3 tier account manager programme: Dedicated Account Manager, Dedicated Office Manager, and Dedicated Support Team that includes 24 engineer call out covering UK (via Innuscience)

Training support from Sybron & InnuScience

Full product training provided, with free online courses that include COSHH and Level 2 food hygiene

Direct access to experts and engineers

Instant tutorials and support with direct access to engineers and experts providing solutions to any problems you may face (WhatsApp or video call direct with experts to resolve issues without waiting for a call out)

Training and support

All products which require training, engineering, and on-going support are fully supported through InnuScience.

In addition, Sybron offer full training and tutorials for all products as you require. This can be delivered on site or via an interactive video call session, meaning all members of your team are aware of the benefits (particularly the eco-friendly credentials).

Training

- Introduction to your new products and systems.

- Online training for COSHH, to adhere with UK Legislation (available in multi languages).

Support

- Instant tutorials and support from direct access to engineers and experts providing solutions to any problems you may face (WhatsApp or video call direct with experts to resolve issues without waiting for a call out).

How does it work?

Setting up is designed to be as easy as possible for you, fully supported by Sybron's Gold Standard account management programme.

  1. Get in touch with us. If you are already an Inn Club member, we will put you in contact directly with Sybron, if not we will get you set up as an Inn Club member (currently free).
  2. We will introduce you to George Mason at Sybron to get you started. George will arrange an initial consultation to discuss your needs across cleaning, hygiene, and disposable products and arrange your bespoke cost savings report.
  3. George will then work with you to understand the best solution for products, training, and support to provide a seamless transition for your team on site.

  4. You will then be fully supported by Richard, Sybron's dedicated Regional Account Manager who will be responsible for ongoing site training and support.

Ready to find out more? Get in touch for a full price list and bespoke quotation.

Ordering

Telephone

Customer service team is available between 8.00 and 17.00 on Monday through Friday.

Website

The Sybron website is your one-stop-shop customer portal. The site offers a streamlined order process and user-friendly account management.

You will be sent login details when you set up your account.

Key Website Features
  • Your bespoke order sheets now online, and always up-to-date.
  • Locked down product range, maintaining control and consistency in the products used.
  • Full product descriptions, pack sizes, bespoke prices, and pictures.
  • 24/7 ordering directly with your Sybron account.
  • Budget control availability.
  • Customised favourites list.

Procurement Systems

Integration with procurement systems, such as Procure Wizard, Birchstreet and Foodbuy Online.

Email ordering

Full email ordering capability with bespoke product order sheets.

Fulfilment

Minimum order

Low minimum order of £100.

Delivery

Next day delivery covering all of the UK. Noon cut-off for next day delivery (5pm cut-off within London); Monday deliveries to by placed by 5.30pm Friday.

Sybron currently operate at 99.67% for all orders being delivered in full and on time.

Emergency delivery

All members of the Epicurean Market Place benefit from emergency deliveries (reasonable usage applies).

Invoicing and payment

Invoicing

Invoices are supported directly with your dedicated account manager.

Back order: Invoice is charged at the point the order leaves the warehouse, so sites will not be charged for items that are not being received in this instance - can be set up to have the back order fulfilled with the next order automatically.

Misplaced order: Will be escalated by the driver (tablet device), which alerts Sybron head office - this can be set up with the option to resend out on next order OR a credit note automatically sent by out Sybron (offset against credit terms / future orders or refunded)

Payment

Preferred payment is by Direct Debit, although other options are available.

Standard payment will be 30 days after delivery, subject to credit score.

Why Sybron

Delivering market leading prices was just one factor in choosing our Epicurean Market Place suppliers. We also wanted to choose suppliers who we believe would exceed your expectations and reward the trust that you place in us.

Sybron share our values and we believe firmly understand the needs of the Epicurean Market Place. Their mission is to offer cleaning and disposable product solutions that are safe for users, surfaces, and the environment, while improving cost efficiencies without compromising the efficiency of its products.

We have chosen them not only on the quality of their service commitment, but also through their ability to deliver a smooth experience.